Privacy policy

Privacy Policy

Last updated: July 25, 2026

Made By Mother Nature Products Inc. respects your privacy and wants you to understand how your personal information is collected, used and shared.

This Privacy Policy applies when you visit madebymothernature.ca, place an order, create an account, contact us, subscribe to marketing, submit a review or otherwise interact with Made By Mother Nature.

Privacy at a glance

We collect and use personal information to:

  • Operate and improve our website
  • Process payments and fulfill orders
  • Deliver products and provide tracking
  • Respond to questions and provide customer support
  • Prevent fraud and protect our website
  • Collect and display customer reviews
  • Understand how visitors use our website
  • Measure and improve our advertising
  • Send marketing messages when you have consented or when otherwise permitted by law

We do not sell personal information for money.

We may share limited information with trusted service providers that help us operate our business, including Shopify, payment providers, delivery carriers, website analytics providers, review providers and advertising platforms.

Who we are

Made By Mother Nature Products Inc. operates madebymothernature.ca.

Questions or requests concerning privacy may be directed to:

Made By Mother Nature Products Inc.
PO Box 231
Lazo, British Columbia V0R 2K0
Canada

Email: support@madebymothernature.ca

Personal information we collect

The personal information we collect depends on how you interact with us.

Information you provide directly

When you place an order, create an account, request local delivery, contact us or otherwise interact with the Site, we may collect:

  • Your name
  • Billing and shipping addresses
  • Email address
  • Telephone number
  • Account login details
  • Products ordered
  • Order and transaction history
  • Delivery instructions
  • Customer-service communications
  • Return, refund or product-concern information
  • Photographs or other information you provide when reporting an order or product issue

Payment information is submitted to our payment providers, such as Shopify Payments, Shop Pay or PayPal. We generally do not receive or store your complete payment-card number.

Marketing information

When you subscribe to emails, enter a promotion or agree to receive marketing, we may collect:

  • Your name
  • Email address
  • Marketing preferences
  • Information about whether you open or interact with our communications

You may unsubscribe from promotional emails at any time using the unsubscribe link included in the message. Unsubscribing from marketing does not prevent us from sending necessary order, account, delivery or customer-service communications.

Reviews and submitted content

When you submit a product or store review, we may collect:

  • Your name or chosen display name
  • Email address
  • Rating
  • Written comments
  • Photographs or videos
  • Information about the product you purchased

We use Judge.me to help collect and display reviews. Your review, display name, rating and submitted media may be publicly displayed on our website. Your email address is not intended to be publicly displayed.

Website and device information

When you visit the Site, Shopify and our authorized service providers may automatically collect information such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Approximate geographic region
  • Language and time-zone settings
  • Pages and products viewed
  • Referring website or advertising source
  • Searches performed
  • Links and buttons selected
  • Shopping-cart and checkout activity
  • Date, time and duration of visits
  • Cookie and similar technology identifiers

We use this information to operate the Site, remember preferences, understand website performance, prevent fraud and improve the shopping experience.

How we use personal information

We may use personal information to:

  • Display the Site correctly
  • Create and manage customer accounts
  • Process and confirm orders
  • Process payments and refunds
  • Pack, ship and deliver products
  • Provide tracking and delivery updates
  • Verify local-delivery eligibility
  • Communicate about an order
  • Respond to questions and concerns
  • Process approved returns, exchanges and refunds
  • Investigate damaged, missing or incorrect orders
  • Detect and prevent fraud or misuse
  • Maintain business, tax and accounting records
  • Collect and display customer reviews
  • Improve products, services and website usability
  • Measure advertising performance
  • Present advertising that may be more relevant
  • Send marketing communications where consent exists or where otherwise permitted by law
  • Comply with legal obligations and lawful requests
  • Establish, exercise or defend legal rights

We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate and as permitted or required by applicable law.

Cookies and similar technologies

Cookies are small files stored on your browser or device. They help websites function, remember preferences and understand how visitors use the Site.

The Site may use the following categories of cookies and similar technologies:

Necessary cookies

These cookies support essential functions such as:

  • Shopping-cart operation
  • Checkout
  • Payment processing
  • Security and fraud prevention
  • Customer accounts
  • Language and location preferences
  • Privacy choices

Because these cookies are necessary for the Site to function, they cannot always be disabled through our website controls.

Analytics and experience technologies

These technologies help us understand:

  • Which pages and products visitors view
  • How visitors move through the Site
  • Whether visitors encounter website problems
  • Which areas of the Site are helpful or confusing
  • How advertising and referrals bring visitors to the Site

Advertising technologies

Where enabled and permitted, advertising technologies help us:

  • Measure whether an advertisement led to a website visit or order
  • Create advertising audiences
  • Limit or improve advertising delivery
  • Display advertisements that may be more relevant

You can manage cookies through your browser settings. Where available, you can also use the cookie banner or privacy-choice tools displayed on the Site. Blocking some cookies may affect website features, cart functionality, checkout or saved preferences.

Website analytics and session replay

We use Lucky Orange to understand how visitors interact with the Site and to identify areas that may be confusing or difficult to use.

Lucky Orange may collect information such as:

  • Pages viewed
  • Clicks and taps
  • Scrolling
  • Cursor or mouse movements
  • Time spent on pages
  • Browser and device information
  • Referring sources
  • Shopping and navigation activity
  • General form interactions

This information may be used to create heatmaps, analytics and session replays of website interactions.

Sensitive payment fields and other protected fields are intended to be masked or excluded from recordings. Please do not enter confidential or sensitive information into open text fields unless it is necessary for your request.

Where required, Lucky Orange and similar non-essential technologies are activated according to your privacy or cookie choices.

Advertising and Meta

We use Meta advertising services to promote Made By Mother Nature and measure advertising performance.

These services may include the Meta Pixel and, depending on our Shopify integration settings, the Meta Conversions API.

Meta may receive information such as:

  • Device and browser information
  • IP address
  • Pages or products viewed
  • Shopping-cart and checkout activity
  • Purchases and order values
  • Advertising interactions
  • Hashed contact information, depending on the data-sharing settings and consent choices in effect

Meta uses this information according to its own privacy practices. You can manage advertising preferences through your Meta account settings, browser controls and any privacy choices available on our Site.

How we share personal information

We may disclose personal information to service providers that assist us with legitimate business functions.

These may include:

Shopify

Shopify hosts and operates our online store and provides services relating to checkout, customer accounts, payments, security, analytics, fraud prevention and order management.

Payment providers

Payment providers such as Shopify Payments, Shop Pay and PayPal process payment and refund information.

Shipping and delivery providers

We may share information such as your name, address, phone number, email address and order details with Canada Post, FedEx, UPS or other delivery providers when necessary to deliver and track an order.

Local delivery

When local delivery is selected, we use the information necessary to confirm eligibility, contact you and complete delivery.

Review providers

Judge.me assists us with review invitations, review collection and displaying product or store reviews.

Analytics and website-experience providers

Lucky Orange assists us with website analytics, heatmaps and session replay.

Advertising providers

Meta and related advertising services assist us with measuring and improving advertising.

Professional and operational providers

We may disclose information to accountants, legal advisers, technology providers, email providers, fraud-prevention providers and other contractors when reasonably necessary to operate and protect the business.

Legal reasons

We may disclose information when reasonably necessary to:

  • Comply with applicable law
  • Respond to a court order, warrant or other lawful request
  • Investigate fraud, security concerns or unlawful activity
  • Protect our customers, business, property or legal rights
  • Complete a business reorganization, sale or transfer, subject to appropriate safeguards

We require service providers to use information only for permitted purposes and to handle it according to applicable privacy and security requirements.

Information processed outside Canada

Some service providers may store or process personal information outside British Columbia or Canada, including in the United States and other countries.

When information is processed in another country, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies or government authorities in accordance with those laws.

We use reputable service providers and take reasonable steps to protect personal information under our control.

Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill the purposes described in this policy
  • Maintain order and customer-service records
  • Meet tax, accounting and legal requirements
  • Prevent fraud and misuse
  • Resolve disputes
  • Enforce agreements

Retention periods vary depending on the type of information and why it was collected.

When information is no longer reasonably required, we may securely delete, anonymize or otherwise dispose of it, subject to legal and operational requirements.

Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, loss or alteration.

These safeguards may include secure Shopify infrastructure, encrypted payment processing, account controls and limiting information access to those who reasonably require it.

No internet transmission or storage system can be guaranteed to be completely secure. Please use a strong, unique password for any customer account and contact us if you believe your account or personal information has been compromised.

Your privacy rights and choices

Depending on applicable law, you may have the right to:

  • Ask whether we hold personal information about you
  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Withdraw consent for certain future uses
  • Unsubscribe from promotional communications
  • Request deletion of information, subject to legal and operational exceptions
  • Ask questions about how information has been used or disclosed
  • Make a privacy complaint

To submit a request, email support@madebymothernature.ca.

We may need to verify your identity before responding. In some circumstances, applicable law may permit or require us to decline a request or retain certain records.

Withdrawing consent may affect our ability to provide certain services. For example, we need delivery information to ship an order and transaction information to process payment or a refund.

Children’s privacy

The Site and our products are not directed toward children.

We do not knowingly collect personal information directly from children under 13. If you believe a child has submitted personal information without appropriate consent, please contact us so that we can review and, where appropriate, delete it.

Purchases must be made by someone who has reached the age of majority in their province or territory, or under the authorization and supervision of a parent or legal guardian.

Third-party websites and social media

The Site may contain links to websites or social-media platforms operated by other organizations.

Their privacy practices are governed by their own policies. We are not responsible for the content, privacy practices or security of external websites.

Information you post publicly on social media or in public reviews may be visible to others.

Changes to this policy

We may update this Privacy Policy to reflect changes to our business, technology, services, legal obligations or privacy practices.

The updated policy will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the Site or by another appropriate method.

Questions and complaints

Please contact us first with any privacy question or complaint so that we have an opportunity to address it.

Made By Mother Nature Products Inc.
PO Box 231
Lazo, British Columbia V0R 2K0
Canada

Email: support@madebymothernature.ca

You may also have the right to contact the Office of the Information and Privacy Commissioner for British Columbia or, where applicable, the Office of the Privacy Commissioner of Canada.