Shipping policy

Shipping Policy


We know that ordering from a small business for the first time can feel like a leap of faith. Every Made By Mother Nature order is carefully prepared and packed on Vancouver Island, British Columbia, and we are here to help from the moment you place your order until it arrives.


Shipping at a glance


  • Orders are prepared within 1–2 business days.
  • Free standard shipping is available on Canadian orders over $60.
  • For Canadian orders under $60:
    • Standard shipping: $10 — estimated delivery in 3–7 business days
    • Xpresspost: $15 — estimated delivery in 2–4 business days
    • Priority: $25 — estimated delivery in 1–2 business days
  • Free local delivery is available for eligible addresses within the Comox Valley.
  • Enter your delivery address at checkout to see the shipping and delivery options available to you.
  • All applicable shipping costs are clearly displayed before payment.


Order processing


Orders are normally prepared and shipped within 1–2 business days, excluding weekends and statutory holidays.


During especially busy periods, processing may occasionally take a little longer. We will contact you if there is an unexpected delay with your order.


Please note that processing time is separate from the carrier’s estimated delivery time.


Shipping within Canada


We currently ship throughout Canada using trusted carriers such as Canada Post, FedEx or UPS.


For orders under $60, you may choose from the following shipping options at checkout:


  • Standard shipping: $10 — estimated delivery in 3–7 business days
  • Xpresspost: $15 — estimated delivery in 2–4 business days
  • Priority: $25 — estimated delivery in 1–2 business days


Canadian orders over $60 qualify for free standard shipping. Expedited shipping options may still be available for an additional charge.


Delivery times are estimates provided by the carrier and begin after your order has been shipped. Weather, holidays, remote destinations and other circumstances outside our control may occasionally affect delivery times.


Free local delivery


Free local delivery is available for eligible addresses within the Comox Valley.


Enter your delivery address during checkout. If your address is within our local delivery area, the free local delivery option will appear automatically.


Please include a mobile phone number and any helpful delivery instructions when placing your order.


Tracking your order


Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.


Tracking details may take up to 24–48 hours to update after the carrier receives your package.


If your tracking has not updated or your package appears unusually delayed, please contact us at support@madebymothernature.ca. We will be happy to help investigate with the carrier.


Address changes


Please review your shipping address carefully before completing your order.


If you notice an error, contact us as soon as possible at support@madebymothernature.ca. We will do our best to update the address before your order ships, but changes cannot be guaranteed once the package has been transferred to the carrier.


Additional shipping charges may apply if an order needs to be resent because an incomplete or incorrect address was provided.


Damaged, incorrect or missing orders


Please inspect your order when it arrives.


If your package arrives damaged, contains an incorrect product or appears to be missing an item, contact us within 7 days of delivery at support@madebymothernature.ca.


Please include your order number, a description of the issue and photographs of the product and packaging when applicable. We will review the situation promptly and work with you to make it right.


Delayed or missing packages


Carrier delays can occasionally happen. If your package has not arrived within the expected delivery period, please check your tracking information first.


If your package appears lost or unusually delayed, contact us at support@madebymothernature.ca. We will help investigate the shipment and, when appropriate, open a claim with the carrier.


Packages returned to us


If a package is returned to us because it was unclaimed, refused or addressed incorrectly, we will contact you.


You may choose to have the order resent after paying any additional shipping costs, or receive a refund for eligible products less any original shipping or carrier return charges.


If you refused a package because it was visibly damaged, please contact us so we can assist you.


For information about returning a product, please see our Returns & Refunds Policy.


Questions?


We are always happy to help. Please email us at support@madebymothernature.ca with any questions about shipping, delivery or your order.