Refund policy

Returns & Refunds Policy


We want you to feel confident ordering from Made By Mother Nature, especially when purchasing from us for the first time. If something is not right with your order, please reach out. Every request is reviewed by a real person, and we will always do our best to help fairly and thoughtfully.


Returns at a glance


  • Eligible returns may be requested within 30 days of delivery.
  • Products must be unopened, unused and in their original packaging.
  • Please contact us before sending anything back.
  • Customers are responsible for return shipping on change-of-mind returns.
  • If an item arrives damaged, defective, missing or incorrect, please contact us—we will make it right.
  • Original shipping charges are non-refundable unless the return is due to an error on our part.


Return eligibility


To request a return, please email support@madebymothernature.ca within 30 days of receiving your order.


Please include:


  • Your name
  • Your order number
  • The product you would like to return
  • A brief explanation of the reason for the return


To be eligible for a return, the product must be unopened, unused and in its original packaging. Proof of purchase is required.


Please do not send a product back before receiving return instructions from us. Products returned without prior approval may not be accepted or refunded.


Opened or used personal-care products


For hygiene and safety reasons, we are unable to accept returns of opened or used skincare, hair-care, soap or other personal-care products due to a change of mind, personal preference or because the product was not the right fit for an individual’s skin or hair.


Everyone’s skin and hair are unique, and personal experiences can vary. If a product does not feel right for you, you experience an unexpected reaction or you are unsure how to use it, please stop using it and contact us at support@madebymothernature.ca.


We are happy to offer guidance and will review individual concerns thoughtfully. Depending on the circumstances, we may offer a replacement, store credit or refund at our discretion. This does not affect returns involving products that arrive damaged, defective, missing or incorrect.


Damaged, defective, missing or incorrect products


Please inspect your order when it arrives.


If an item arrives damaged or defective, if an item is missing, or if you receive the wrong product, please contact us within 7 days of delivery at support@madebymothernature.ca.


Please include:


  • Your order number
  • A description of the issue
  • Photographs of the product, packaging and shipping box when applicable


Once we have reviewed the issue, we will arrange an appropriate replacement or refund. Made By Mother Nature will cover any required return-shipping cost when the product issue or order error is ours.


Change-of-mind returns


Customers are responsible for the cost of returning eligible products when the return is due to a change of mind.


Original shipping charges are non-refundable. We recommend using a tracked shipping service, as we cannot issue a refund for a returned package that does not reach us.


Refunds


We will notify you once your return has been received and inspected.


If the return is approved, your refund will be issued to the original payment method. Please allow additional time for your bank or credit-card provider to process and post the refund.


Refunds can only be issued to the payment method originally used for the purchase.


Exchanges


Please contact us if you would like to exchange an eligible unopened product.


Depending on product availability and shipping costs, we will let you know whether a direct exchange or a return followed by a new order is the easiest option.


Order cancellations and changes


Please contact us as soon as possible if you need to cancel or change an order.


We will do our best to accommodate your request before the order ships. Once an order has been transferred to the carrier, it can no longer be cancelled and will fall under our regular return process.


Final-sale items


Gift cards and products clearly identified as final sale cannot be returned or refunded.


Questions?


We are always happy to help. Please email us at support@madebymothernature.ca with any questions or concerns about your order, a product or a possible return.